Privacy Policy

Effective Date: March 21, 2026

ibkpaws ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ibkpaws.com.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, shipping address, billing address, and phone number when you place an order or create an account.
Payment Information: Payment details are processed securely through Shopify Payments and are not stored on our servers.
Device & Usage Data: IP address, browser type, pages visited, and time spent on our site via cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to customer service inquiries
Improve our website and product offerings
Send promotional emails (you may opt out at any time)
Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties including:

Zendrop – our fulfillment partner, to process and ship your orders
Shopify – our e-commerce platform provider
Payment processors – to securely handle transactions
Analytics providers – to help us understand site usage

Cookies

We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some site functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@ibkpaws.com.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@ibkpaws.com.